Delete Account and Data
SunBud users can request deletion of their account and associated personal data through the app, or by contacting Paraversal support if they cannot access the app.
1. How to start account deletion
If you can access the SunBud app, use the account or privacy settings to request account deletion.
If you cannot access the app, email hello@paraversal.com.au from the email address associated with your account and include "Delete SunBud account" in the subject line.
2. Deletion process
- Paraversal receives the deletion request.
- We verify that the requester controls the account or email address.
- After verification, we delete or de-identify account data that is not required to be retained.
- We confirm completion or explain any limited records that must be retained.
3. Data expected to be deleted
Account deletion removes or de-identifies account profile data, app settings, personal routine records, support identifiers, device associations, and user-generated app records linked to the account, unless retention is legally required.
4. Records that may be retained
Some records may be retained where needed for legal, tax, billing, security, fraud-prevention, audit, backup, or dispute purposes. Retained records are limited to what is reasonably necessary for those purposes.
We normally complete deletion or de-identification within 30 days after verification unless a longer period is required by law, security, or dispute-resolution needs.
5. Subscriptions and purchases
Deleting a SunBud account does not automatically cancel an Apple App Store or Google Play subscription. Users must manage or cancel subscriptions through their Apple or Google account settings.
6. Contact
For account deletion or data questions, contact hello@paraversal.com.au.